Quality and Ethics – Lost Concepts?

Is it just me or have we lost quality in our daily lives? For example; I was talking with a client on my cell phone and found that in spite of the great folks at Apple’s best efforts, I was experiencing poor quality in the connection. It made me think I was on a transoceanic call to my folks back in the 1970’s (they lived in Switzerland for several years)! There were a lot of echoes and static, but the client and I were just a few miles apart.

Last month I was reading a trade journal article about the problems being experienced with upholstery foam used in furniture made in China. It seems the foam is off gassing very high levels of formaldehyde which is not a very healthy thing. The furniture is produced with high levels of this chemical to keep the price low.

The article went on to explain that many furniture items being marketed and sold as being leather upholstered are in fact hardly leather at all! The use of leather fibers mixed with vinyl, called “Bonded Leather,” is common and is a trick used to sell leather-like vinyl upholstered furniture at price points well below what actual leather upholstered would require. The U.S. has rules concerning how much leather fiber must be in the mix. The Chinese manufacturers have no such regulations. The “leather upholstered” furniture in question was completely devoid of any leather fibers.

Then recently while cutting parts for a piece I’ve been commissioned to build, my very large and very expensive band saw began to develop a serious vibration and seemed to be trying to shake itself to pieces! Well, after a few hours of disassembly and inspection, I discovered the main bearings were the culprit. The bearings are of a sealed double race ball bearing design. Once I determined they were indeed shot, I pried the seal off one side and discovered that there was not one speck of grease to be found! I know I am responsible for maintaining my machinery, but sealed and shielded bearings are designed to last a very long time. The grease is supposed to be sealed inside the bearing and all the crud that likes to destroy bearings is sealed out! There was not a speck of crud and not a speck of grease. My conclusion is there never was any grease in the bearing to begin with!

Let’s all set out this week to be more ethical and demand quality in everything we do! Thanks for letting me grouse a little, I feel much better now.

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Sometimes You’re the Windshield, Sometimes You’re the Bug!

Have you ever had one of those days or weeks where it seems everything goes wrong? You know, when everything you touch just crumbles in your hands? I’m afraid Jodie has just had that week!

Most people probably don’t know much about painting and fewer yet know much about painting with oil colors on canvas. Seems like oil painting should be pretty simple. Put the brush in the paint and go, right? Well, not so fast; most painters I know don’t work directly from the tube and almost all seem to have some technique for mixing colors, mediums and solvents to get the paint to behave just the way they want it to.

Many of you may know that Jodie works with very thin translucent layers of paint. It is this technique and some carefully guarded trade secrets that allow the amazing 3-dimensional appearance that she achieves in her paintings. Well, once in a while the chemistry goes awry and doesn’t tell her for a few days and then wham, it strikes and when it does it’s never a happy time! Not that it is a frequent occurrence; it is not, but now and then things beyond her control just sneak in.

This week she discovered that two pieces she is currently working on were failing to dry properly. Her first intuition was that the paint was not drying because the ambient air temperature in the studio was cooler than in summer and was affecting the drying time. We rigged up a spot where we could keep the air temperature in the mid 80’s and placed the two partially complete paintings in it for a few days. Well three days came and went and it’s still all sticky and not a bit drier than before!!

Well, experience has shown her that this problem was not one that would be easily remedied. After some investigation she was able to determine that one of the solvent/medium blends she uses was old and that it would not evaporate and dry completely! Well that’s the good news, she now knew WHAT the problem was. Unfortunately the only acceptable way to solve it was to remove the canvas from the stretcher frame and start anew. Poof! Two weeks of work down the drain. While there are several months between now and when these commissioned pieces will be delivered, the situation did set her calendar back several weeks. So there you have it one tough week in the life of my favorite artist!

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Lost in Translation – A Furniture Designer’s Vision

I love furniture! I love to look at it, I love to touch it, and I love to make it.

Here’s the rub; I find a lot of the furniture available in stores today just doesn’t work. Now I know that somewhere in the dark recesses of the manufacturer’s offices a designer is coming up with amazing designs and wonderful concept drawings of the furniture the factory will someday build. But it seems when those great designs hit the light of day something happens that causes the design to go from “great” to “just okay.” I think the process of taking that fabulous drawing and turning it into a product that can be manufactured at a certain price point is the culprit here.

Think about it if you will… The parts for say a sofa or a coffee table are all re-drawn using a computer. The computer program understands what the machinery can and cannot do. Design details are adjusted or eliminated to comply with the needs of the manufacturing process! I’ve seen so many awesome furniture designs go from terrific concept drawings to ugly duckling realities because of this. The manufacturer adjusts here and tweaks there so the piece can be mass-produced, meeting a price point or achieving the greatest output. They are also looking to minimize the volume of waste in the raw materials they use.

Of course there is nothing wrong with all of this, but I do wonder if we aren’t losing something of the designer’s vision in the interpretation. Next time you find yourself wandering through a furniture store, pay attention to the look and the feel of the furniture at various price points and you will see what I mean.

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